CHANNEL INTEGRATION MANAGER

JOB TYPE:  Full-time; Direct-hire

LOCATION:  Onsite Atlanta

CHANNEL INTEGRATION MANAGER

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The Channel Integration Manager will work at a program level with multiple project teams and business partners across the organization to implement Omnichannel initiatives across various consumer touch points. This position maintains regular interaction with the highest levels of management within the organization.

JOB OVERVIEW

On behalf of our Fortune 500 client, we’re seeking a friendly, out of the box thinker to make a BIG impact in the Omnichannel Marketing Team as a Channel Integration Manager.

The Channel Integration Manager will work closely with the Senior Manager of Omnichannel Marketing Strategy to drive revenue through collaboration with our Sales and Customer Care associates in the field about new campaigns and marketing initiatives.

The Channel Integration Manager will work at a program level with multiple project teams and business partners across the organization to implement Omnichannel initiatives across various consumer touch points. This position maintains regular interaction with the highest levels of management within the organization.

Duties & Responsibilities:

  • Provide weekly support & education to the sales and call center organization about programs and campaigns underway in marketing.
  • Interact with the marketing analytics team to recommend and drive programs/campaigns to support the sales organization.
  • Provide updates on progress, challenges, opportunities, and new projects pertaining to omnichannel experiences.
  • Ensure/Define how all projects will benefit and impact all channels.
  • Work with project leads to understand budgets, deliverables, and timelines in order to develop and manage implementation plans appropriately, including pre & post implementation preparation.
  • Ensure all new projects are reviewed with Omnichannel Experiences in mind and act as a liaison between Marketing teams and Sales & Customer Care to ensure that all projects are aligned with the Omnichannel Experiences mandate.
  • Collaborate with multiple internal teams to ensure integration success across channels and assist in issue resolution.
  • Identify and manage project interdependencies, gaps, and risks as required.
  • Communicate complex ideas in easily understandable ways to a variety of levels of stakeholders, business partners, and end users through a variety of mediums including one-on-one conversations, panel discussions, email, and Salesforce Chatter platforms.
  • Develop campaign content, both independently and in collaboration with Omnichannel and Creative team members.
  • Play a key role in contributing to and shaping a long-term plan for channel integration.
  • Travel up to 25% of time to industry events, Customer Care Centers, and Sales meetings as needed.
  • Build and maintain strong relationships with internal associates.
  • Manage a team of professional individual contributors and directly supervise support staff (Marketing Communications Specialist).

Qualifications and Education Requirements:

  • 5+ years of relevant Omnichannel experience in a fast-paced sales, marketing, and/or customer service environment.
  • Strong inter-personal, communication (written and oral), and negotiating skills including ability to communicate with all levels of the organization, and confidence to influence and persuade.
  • Drive to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution.
  • Proven ability to build and expand relationships (internal / external).
  • Ability to understand the big picture while not losing sight of the details.
  • Exceptional writing, editing, and proofreading skills.
  • Strong consultative, creative, and problem solving skills.
  • Broad experience in planning, organizing, and strong time-management skills.
  • Holds self-accountable for achieving established performance objective.
  • Proficiency in Microsoft Office Including Word, Excel, and PowerPoint.
  • Bachelor’s degree in Marketing, Communications, or related field.

Preferred Skills:

  • Retail, sales, and/or cross channel experience.
  • Experience with call center technology and SAP, Salesforce and Marketing Cloud.
  • Understanding of technical aspects of web applications, including database-driven functionalities, general web functionality, etc.
  • B2B account management experience.
  • Deeply analytical and able to drive analysis based on facts and performance data to deliver improvements.
  • Experience in establishing and improving operational processes and monitoring effectiveness.
  • Experience in compiling operational reports and analyzing trends.
  • Excellent problem solving skills.

Our team is a close-knit group looking for the perfect fit! We are in a collaborative environment, giving the team the ability to learn together and engage in all strategic discussions. If you are passionate about growing your career in a busy, fast-paced environment, we would love to see your resume!

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